Privacy Policy

Last updated: 27 May 2026

MerchantFix is a trading name of Semstar Marketing, based in the Netherlands / EU. This privacy policy explains how personal information is handled when you use the Semstar website, MerchantFix pages, or Recovery Diagnostic service.

Information collected

We may collect your name, email address, website URL, booking or enquiry details, payment confirmation details, information about your Google Merchant Center issue, screenshots or messages you provide, and any details required to deliver requested services.

How information is used

Your information is used to respond to your enquiry, facilitate bookings, process payment, deliver requested services, provide support, improve the website and service, and communicate with you about relevant next steps.

Payments

Payments are processed through Stripe. We do not store full card details. Stripe may process payment data according to its own privacy and security terms.

Analytics and advertising

The website uses Google Tag Manager and may use analytics or advertising tags to measure page visits, button clicks and campaign performance. Where required, tracking will be subject to consent and applicable privacy rules.

Legal basis

We process data where necessary to provide a requested service, respond to enquiries, meet legal obligations, and operate legitimate business communications and measurement.

Sharing information

We do not sell personal data. Information may be shared with service providers needed to operate the website, manage bookings, process payments, run analytics, send email or deliver projects.

Data retention

Information is kept only for as long as needed to provide the service, maintain business records, resolve disputes, and meet legal obligations.

Your rights

Depending on your location, you may request access, correction, deletion, restriction or portability of your personal data. You may also object to certain processing.

Contact

For privacy questions, contact: alexcureton86@gmail.com.

Business details: Semstar Marketing, Netherlands / EU, KVK: 95250905.